GETUS Communications is one of the more heavily advertised independent internet providers in Western Canada, built around a simple pitch: no contracts, no credit checks, unlimited data, and plans starting at $29/month. That pitch is genuine, and the pricing is real. What's less visible on GETUS's own marketing pages is a consistent, independently documented pattern of complaints about installation delays, post-cancellation billing, and a headline "$0 activation" promise that doesn't match the $49 activation charge disclosed in GETUS's own FAQ. This review lays out both sides, using verified pricing from GETUS's own site and independent review data from the Better Business Bureau, ComplaintsBoard, WHTop, and CrowdReviews, rather than GETUS's own curated testimonial page.
Quick verdict: GETUS is a legitimate, CRTC-registered Third Party Internet Access (TPIA) reseller operating over Shaw, Rogers, Cogeco, and Videotron infrastructure, with genuinely competitive entry pricing and no long-term contract on cable plans. PlanGenius editorial rating: 2.5 / 5. Pricing and flexibility are real strengths. Independent reviews across four separate platforms show a consistent pattern of installation and billing complaints that prospective customers should weigh carefully before switching.
What Is GETUS Internet?
GETUS Communications Ltd is a Canadian-owned independent internet service provider founded in 2015. The company is registered federally and with the CRTC as a Third Party Internet Access (TPIA) provider, meaning it does not own its own last-mile network. Instead, it leases wholesale access to the existing infrastructure of Shaw, Rogers, Cogeco, and Videotron, then resells connectivity under its own brand, its own pricing, and its own customer service operation.
GETUS's registered business address is B11 - 970 Burrard Street in Vancouver, BC, and the company has been listed with the Better Business Bureau since 2023, with 10 years in business as of 2026. Separately, GETUS's customer support contact address on file with ComplaintsBoard is listed in Edmonton, AB, which is consistent with GETUS's own claim in some customer disputes that its support operation is based in Alberta. The company's federal business number is 796 925 899-RT0001, and it also operates a small web hosting and domain registration side business under the same brand.
PlanGenius Editorial Rating: GETUS Scored
This is PlanGenius's own editorial assessment, weighing GETUS's published plan terms against independently sourced customer feedback rather than the curated Google review quotes featured on GETUS's own homepage.
| Category | Score | Why |
|---|---|---|
| Price & Transparency | 3.3 / 5 | Entry pricing from $29/mo is genuine and among the lowest in the market, but the "$0 activation" marketing banner conflicts with the $49 one-time activation charge disclosed in GETUS's own FAQ, and most cable rates roughly double once the 12-month promo ends. |
| Contract Flexibility | 3.8 / 5 | No credit checks and no long-term contract on cable plans, with cancellation possible on as little as one day's notice after the promo period. Cancelling during the 12-month promo window triggers a $15-per-remaining-month fee. |
| Speed & Reliability | 2.3 / 5 | Runs on established Shaw, Rogers, Cogeco, and Videotron infrastructure, but independent reviews contain a high volume of specific, dated complaints about installation delays, multi-day outages, and unresolved technical tickets. |
| Customer Support | 2.2 / 5 | Support channels are genuinely broad (phone, chat, WhatsApp, Messenger, text, email, 24/7), but BBB and ComplaintsBoard reviews describe a recurring pattern of billing disputes after cancellation and inconsistent information between representatives. |
| Coverage | 3.5 / 5 | GETUS claims the broadest single-brand footprint of any TPIA reseller in this category, covering eight provinces, though discounted 12-month promo pricing and the highest-speed tiers are restricted to Alberta, BC, Saskatchewan, and Manitoba. |
Sample sizes on independent review platforms for GETUS are considerably smaller than for larger providers, so treat individual star ratings below with appropriate caution. What we found notable is that the negative skew is consistent across four separate, unrelated platforms rather than concentrated on one.
Real Customer Reviews: What Independent Data Actually Shows
GETUS's own homepage features a rotating set of five-star Google review snippets naming individual support staff by name. That is standard marketing practice, and some of it likely reflects genuine positive interactions. It is not, however, a substitute for checking review platforms GETUS does not control. We checked the Better Business Bureau, ComplaintsBoard, WHTop, and CrowdReviews. GETUS does not appear to maintain an established Trustpilot profile as of August 2026, so we are not including a Trustpilot figure here rather than guess at one.
What the independent platforms show
- ComplaintsBoard: 2.2 out of 5 from 13 reviews and 6 formal complaints. Of the 6 complaints, 4 (67%) are marked resolved by the platform, which is a genuinely positive sign for how GETUS handles escalated cases once they're raised publicly.
- Better Business Bureau: GETUS holds a BBB letter grade of A+ (a measure of BBB's own complaint-handling criteria, not a customer satisfaction score) but is not BBB Accredited. The BBB's own featured customer reviews on the profile are negative, describing billing before service was confirmed available and last-minute installation cancellations.
- WHTop: An average user rating of 1 out of 10 from 5 reviews, with the sole detailed review describing a slow installation and a connection that degraded sharply just a few feet from the router.
- CrowdReviews: A community feedback score of 1.00 out of 5 from 2 reviews, both describing deposits taken before service was confirmed working.
What customers like
- Individual support staff. Several independent reviews, including ones that are otherwise critical of the company, single out specific representatives by name for going out of their way to help, matching the pattern in GETUS's own curated testimonials.
- Genuine savings and no credit check. Reviewers who had smooth signups consistently mention the low entry price and lack of a credit check as the reason they chose GETUS over an incumbent carrier.
- Resolution rate on escalated complaints. Two-thirds of the formal complaints tracked on ComplaintsBoard show a resolution, with GETUS representatives responding directly on the platform in several cases.
What customers complain about
- Installation timelines. This is the single most repeated complaint across every platform we checked: modems arriving late, technician visits pushed back by a week or more, and connections that don't work on the promised activation date.
- Billing after cancellation. Multiple, separate reviewers describe being invoiced or charged after they say they cancelled or returned hardware, in some cases requiring several follow-up contacts and tracking-number confirmations to resolve.
- Disconnections around move requests. More than one reviewer describes service being cut several days earlier than requested during an address transfer, despite the account being paid in full.
- Inconsistent information between representatives. A recurring theme is that different support agents give contradictory answers on the same issue, which lengthens the time to resolve billing or technical problems.
The "$0 Activation" claim, checked
GETUS's homepage and several promo banners currently advertise "$0 Activation" alongside the $29/mo entry offer. GETUS's own FAQ, in the same breath as explaining its pricing model, states plainly that new customers pay "the first month plus a one-time $49 Activation Charge," which also covers courier shipping of the modem. These two claims, published on the same website, describe different things: the $0 banner appears to refer to a promotional waiver tied to the 12-month price-guarantee plans, while the $49 charge in the FAQ is described as standard. We were not able to reconcile the two from GETUS's own public pages, so we'd recommend confirming in writing, before you sign up, whether the $49 activation fee applies to your specific plan and province.
GETUS Internet Plans and Pricing (Alberta, BC, Saskatchewan & Manitoba)
The table below reflects GETUS's own published cable pricing for its four core provinces, where the 12-month price-guarantee promotion is officially available. Ontario and Quebec customers are served through separate "rCable" (Rogers-based) and "vCable" (Videotron-based) plan tables with no 12-month promotional discount, month-to-month billing only, and prices roughly $10 to $25/month higher than the equivalent tier below. Always confirm live pricing at your exact address, since GETUS's promo eligibility and top speed tiers vary by city.
| Plan | Download | Upload | 12-Mo Promo | Month-to-Month |
|---|---|---|---|---|
| Starter 10 | 10 Mbps | 0.5 Mbps | $29/mo | $44/mo |
| Moderate 25 | 25 Mbps | 2.5 Mbps | $29/mo | $54/mo |
| Streamer 50 | 50 Mbps | 50 Mbps | $44/mo | $54/mo |
| Lightning 75 ⭐ | 75 Mbps | 50 Mbps | $49/mo | $69/mo |
| Lightning 100 | 100 Mbps | 100 Mbps* | $54/mo | $64/mo |
| Turbo 250 | 250 Mbps | 200 Mbps* | $64/mo | $84/mo |
| SuperMax 500 | 500 Mbps | 200 Mbps* | $74/mo | $89/mo |
| GigaMax 1000 | 1,000 Mbps | 200 Mbps* | $74/mo (sale) | $114/mo |
| UltraGig 1500 | 1,500 Mbps | 200 Mbps* | $99/mo | $119/mo |
| Fibre 1000 (BC & AB only) | 1,000 Mbps | 1,000 Mbps | $75/mo (24-mo guarantee) | Confirmed at checkout |
*Full advertised upload speed is available in selected cities only; other addresses on the same tier are capped around 50 Mbps upload. SuperMax 500, GigaMax 1000, and UltraGig 1500 top-tier availability is concentrated in Edmonton, Calgary, Winnipeg, Vancouver, and Victoria.
The GigaMax 1000 rate shown is a limited-time sale price on top of GETUS's standard 12-month rate of $94/month, so confirm the current promo is still active before you sign up. Ontario customers on GETUS's Rogers-based "rCable" plans see different pricing entirely: for example, a 1 Gbps rCable tier runs $79/month month-to-month with no 12-month discount, and Quebec's Videotron-based "vCable" plans follow the same undiscounted, month-to-month-only structure.
What Every GETUS Plan Includes
- Unlimited data: no caps, no throttling, on every residential tier
- $0/mo hardware rental with a lifetime warranty on 12-month promo plans, secured by a refundable deposit of $50 to $150 depending on the plan (some tiers instead charge a flat $6/mo hardware rental)
- Vilo Wi-Fi mesh system included on home internet plans, covering roughly 1,500 sq ft per unit; additional units available for $4/mo each, up to 8 total
- No credit check required to sign up
- No long-term contract on cable tiers; Fibre offers an optional 2-year term for a lower locked-in rate
- 24/7 Canada-based support via phone, live chat, WhatsApp, Facebook Messenger, text message, and email
- Flexible payment options, including credit card, direct debit, major online banking, telephone banking, in-branch payment, e-Transfer, and PayPal
Where Is GETUS Internet Available?
Per GETUS's own August 2026 FAQ, service is available across British Columbia, Alberta, Ontario, Manitoba, Saskatchewan, Newfoundland and Labrador, Quebec, and New Brunswick, through a mix of directly promoted cable plans and the regional rCable/vCable reseller tiers.
Availability, promo eligibility, and top-tier speeds are address-specific, not province-wide, because GETUS depends entirely on whichever incumbent network (Shaw, Rogers, Cogeco, or Videotron) already serves your building. The only reliable way to confirm your real price and available speeds is to check your exact address directly.
Check GETUS Plans at Your Address
See live GETUS pricing, speeds, and promo eligibility for your specific address, filtered alongside every other provider that serves your area.
Check GETUS Availability & Pricing →GETUS Internet: Pros and Cons
Pros
- Genuinely low entry pricing from $29/mo
- No credit check and no long-term contract on cable
- Unlimited data on every plan, no throttling
- Widest support channel selection of any independent ISP we've reviewed (phone, chat, WhatsApp, Messenger, text, email)
- Broadest stated provincial footprint of any single-brand TPIA reseller
Cons
- Independent reviews show a consistent pattern of installation delays across every platform checked
- Conflicting "$0 activation" marketing vs. a disclosed $49 activation charge
- Post-cancellation billing disputes appear repeatedly in BBB and ComplaintsBoard reviews
- Most rates roughly double after the 12-month promo period ends
- Ontario and Quebec customers get no promo discount and pay month-to-month rates only
Compare GETUS to Other Independent ISPs
GETUS is one of several TPIA resellers competing on price against Rogers, Bell, Shaw, and Telus. If you want to see how it stacks up before committing, these are the independents most commonly cross-shopped against GETUS in the same markets:
Oxio
Runs on Bell, Videotron, Rogers, and Cogeco infrastructure with itemized billing and a 60-day money-back guarantee.
Check Oxio pricing →Wakey
Independent Western Canadian ISP with straightforward month-to-month cable pricing.
Check Wakey pricing →Diallog
Independent reseller offering contract-free plans over incumbent DSL and cable networks.
Check Diallog pricing →Telus
The incumbent fibre and DSL network GETUS and other independents ultimately resell access from in parts of Western Canada.
Check Telus pricing →Prefer to see every option at once? Compare GETUS directly against Rogers, Telus, Videotron, and every other Canadian ISP using our internet plan comparison tool.
Is GETUS Internet Right for You?
Choose GETUS if:
- You want the lowest possible entry price and don't want a credit check
- You're in Alberta, BC, Saskatchewan, or Manitoba, where the 12-month promo pricing applies
- You're comfortable self-installing and troubleshooting a delayed activation if needed
- You'll actively track your promo end date so you're not surprised by the higher month-to-month rate
Consider alternatives if:
- You're in Ontario or Quebec, where GETUS's rCable/vCable pricing offers no promotional discount
- You need guaranteed same-week installation, for example if you're moving and can't be without internet
- You have low tolerance for a possible billing dispute after cancellation
- Getting a clear, written activation-fee quote before signup matters to you
Frequently Asked Questions
Is GETUS internet legit?
Yes. GETUS is a real, federally registered Canadian company and a CRTC-registered TPIA reseller, meaning it's legally entitled to lease last-mile network access from Shaw, Rogers, Cogeco, and Videotron. Legitimacy as a business is separate from service quality, and independent reviews show a real, recurring pattern of installation and billing complaints worth weighing before you switch.
How much does GETUS internet cost?
Entry pricing starts at $29/month for a 12-month promotional term on the Starter 10 or Moderate 25 plans in Alberta, BC, Saskatchewan, and Manitoba. Higher cable tiers run up to $99/month for 1.5 Gbps, and Fibre 1000 (BC and Alberta only) is currently $75/month on a 24-month price guarantee. Ontario and Quebec pricing is higher and month-to-month only.
Does GETUS charge an activation fee?
GETUS's own FAQ discloses a one-time $49 activation charge that also covers modem shipping, while some current promotional banners advertise "$0 Activation." We couldn't reconcile these two claims from GETUS's public pages, so confirm in writing which applies to your specific plan before signing up.
Does GETUS require a contract?
No, not on cable plans. GETUS's cable internet is month-to-month with no long-term contract and no credit check. Cancelling within a 12-month promotional term triggers a $15-per-remaining-month fee; after the promo period, there's no cancellation fee. Fibre plans offer an optional 2-year contract for a lower locked-in rate.
Does GETUS have good customer reviews?
Independent review data is mixed to negative. ComplaintsBoard shows GETUS at 2.2 out of 5 from 13 reviews, WHTop shows 1 out of 10 from 5 reviews, and CrowdReviews shows 1.00 out of 5 from 2 reviews. Sample sizes are small, but the negative direction is consistent across all four independent platforms we checked, centered on installation delays and post-cancellation billing.
Where is GETUS internet available?
GETUS states availability in British Columbia, Alberta, Ontario, Manitoba, Saskatchewan, Newfoundland and Labrador, Quebec, and New Brunswick. Discounted 12-month promo pricing is officially limited to Alberta, BC, Saskatchewan, and Manitoba. Availability and exact pricing are address-specific.
Whose network does GETUS actually use?
GETUS doesn't own physical infrastructure. It resells wholesale access to the existing cable and DSL networks of Shaw, Rogers, Cogeco, and Videotron under CRTC wholesale access rules, the same regulatory model used by Oxio, TekSavvy, Wakey, and Diallog.
Is there a PlanGenius promo code for GETUS?
Not currently. Unlike some independent ISPs we've reviewed, GETUS does not have a PlanGenius-exclusive offer at this time. Use the availability checker below to see GETUS's own live promotional pricing for your address.
Final Verdict
GETUS earns its 2.5 out of 5 editorial rating on the strength of genuinely low entry pricing, no credit checks, and a contract-free cable structure that undercuts the major incumbents. What holds it back is a consistent, independently documented pattern of installation delays and post-cancellation billing disputes across four separate review platforms, plus a headline activation-fee claim that doesn't match GETUS's own fine print.
For price-focused households in Alberta, BC, Saskatchewan, or Manitoba who are comfortable self-installing and keeping a close eye on their promo end date and activation charges, GETUS's savings are real. For anyone who needs guaranteed fast installation or has no tolerance for a possible billing back-and-forth, it's worth going in with realistic expectations rather than the polished five-star picture on GETUS's own homepage.
See What GETUS Actually Costs at Your Address
Confirm real-time pricing, promo eligibility, and available speeds before you commit.
Check GETUS Plans Now →Editorial note: PlanGenius does not currently have an affiliate or promotional partnership with GETUS Communications. Links to GETUS in this article point to PlanGenius's own internal plan comparison page, not a paid referral link. Links to Oxio, Wakey, Diallog, and Telus are affiliate links; PlanGenius may earn a commission if you sign up through them, at no additional cost to you. This does not affect the accuracy of the findings reported above, including the independently sourced negative review data on GETUS.
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