TekSavvy Solutions Inc. is Canada's longest-running independent internet provider, and the one most other independents get measured against. Founded in Chatham, Ontario in 1998 by Marc Gaudrault, TekSavvy has spent nearly three decades reselling wholesale access to Bell, Rogers, Cogeco, and Videotron networks at meaningfully lower prices, while also building its own fibre network, branded SkyFi, in select Ontario and Quebec communities. This review looks past TekSavvy's own marketing and its long list of industry awards to check what independent review platforms actually show, and where the company's real strengths and weak points sit today.
Quick verdict: TekSavvy is a legitimate, 28-year-old Canadian-owned ISP with the broadest coverage of any independent provider in the country, transparent pricing on most plans, and a genuine track record of CRTC advocacy that helped bring about a nationwide ban on activation and cancellation fees in June 2026. PlanGenius editorial rating: 3.6 / 5. Pricing, coverage, and consumer advocacy are real strengths. Independent reviews show a workable but imperfect support experience, with recurring complaints about installation delays and billing after cancellation.
What Is TekSavvy Internet?
TekSavvy Solutions Inc. is a Canadian-owned, independently operated internet service provider founded in 1998. Unlike some formerly independent ISPs that were later acquired by a major carrier, such as VMedia (owned by Quebecor), TekSavvy has remained independently owned throughout its history. The company is headquartered at 800 Richmond St., Chatham, ON N7M 5J5.
TekSavvy operates primarily as a wholesale-based reseller, purchasing regulated network access from Bell, Rogers, Cogeco, and Videotron and delivering that connectivity under its own brand, billing, and Canadian-based support team. In select Ontario and Quebec communities, TekSavvy has gone further, building its own fibre-to-the-home network, branded SkyFi, offering symmetrical speeds up to 3 Gbps on infrastructure it owns rather than leases. TekSavvy has been voted Toronto's best ISP nine consecutive times by NOW Toronto readers.
A genuine regulatory track record
TekSavvy is one of the most active participants in CRTC telecom policy proceedings of any Canadian ISP, having challenged usage-based billing, argued for lower wholesale rates, and defended net neutrality since the mid-2000s. That advocacy contributed directly to a CRTC ruling effective June 12, 2026 that banned activation, plan-change, and cancellation fees across every Canadian internet provider, not just TekSavvy. TekSavvy's own VP of Regulatory Affairs, Andy Kaplan-Myrth, publicly called the CRTC's April 2026 final wholesale fibre access rates (Telecom Order 2026-77) "disappointing," continuing to push for better terms even after a partial regulatory win.
PlanGenius Editorial Rating: TekSavvy Scored
This is PlanGenius's own editorial assessment, weighing TekSavvy's published plan terms against independently sourced customer feedback rather than TekSavvy's own promotional materials.
| Category | Score | Why |
|---|---|---|
| Price & Transparency | 4.0 / 5 | Ontario cable and DSL pricing undercuts Rogers and Bell by roughly $20 to $50/month for comparable speeds, with no activation or cancellation fees industry-wide as of June 2026. Some individual plan listings show a promotional rate that differs from the regular price, so confirm which applies at your address. |
| Contract Flexibility | 4.5 / 5 | No contract on cable or DSL plans, and CRTC rules now prohibit any Canadian ISP from charging activation or cancellation fees. SkyFi fibre plans are the exception, typically involving a 24-month term. |
| Speed & Reliability | 2.8 / 5 | Runs on the same underlying Rogers, Bell, Cogeco, and Videotron infrastructure as the incumbents, and Trustpilot reviews show a genuine split: many multi-year customers report almost no outages, while others describe persistent under-provisioned speeds and multi-week repair tickets blamed on third-party technicians. |
| Customer Support | 2.9 / 5 | Canadian-based support gets specific, name-level praise in a meaningful share of reviews, but a recurring pattern in Trustpilot and BBB reviews describes conflicting information between agents, missed technician appointments, and continued billing after a customer believed service was cancelled. |
| Coverage | 4.6 / 5 | The broadest footprint of any Canadian independent ISP, serving all 10 provinces through a mix of cable, DSL, and its own SkyFi fibre network, an infrastructure ownership position most resale-only independents don't have. |
Real Customer Reviews: What Independent Data Actually Shows
TekSavvy's own site and marketing emphasize its awards and consumer advocacy, both genuine. We also checked Trustpilot and the Better Business Bureau, platforms TekSavvy does not control, to see how that reputation holds up in day-to-day service reviews.
What the independent platforms show
- Trustpilot: As of our research, TekSavvy is rated 2.3 out of 5 from roughly 397 reviews, in the same general range as several other Canadian independent ISPs we've checked, including Oxio at 2.1 out of 5. This is a meaningfully larger, more statistically stable sample than most other independents we've reviewed on PlanGenius.
- Better Business Bureau: TekSavvy holds a BBB letter grade of A+ (a measure of BBB's own complaint-handling criteria, not a customer satisfaction score) but is not BBB Accredited. TekSavvy's BBB file has been open since 2011, and the company has 28 years in business on record. Featured reviews on the BBB profile skew negative, centered on cancellation and billing disputes.
What customers like
- Long-term reliability for many customers. A meaningful share of Trustpilot reviewers describe six, ten, even twenty-plus years with TekSavvy and very few outages, often crediting the underlying carrier network rather than TekSavvy specifically when problems do occur.
- Named support staff going above and beyond. Several reviews single out individual TekSavvy support agents by name for after-hours help, patient troubleshooting, or going out of their way during a difficult setup.
- Transparent, comparatively low pricing. Reviewers repeatedly cite TekSavvy's price advantage over Rogers and Bell for the same underlying network as the main reason they signed up and stayed.
What customers complain about
- Reliance on third-party technicians. Because TekSavvy resells network access rather than owning most of its infrastructure, several reviewers describe being caught between TekSavvy and the underlying carrier's field technicians when something goes wrong, with each side pointing at the other and repair timelines stretching to a week or more.
- Billing continuing after cancellation. More than one reviewer describes being told an email cancellation request wasn't accepted as official, resulting in continued charges for months after they believed service had ended.
- Inconsistent information between agents. A recurring theme across both Trustpilot and BBB reviews is getting different answers from different representatives on the same issue, which lengthens the time to resolve a billing or technical problem.
- Speed not matching the purchased tier. A smaller number of detailed reviews describe paying for a high-speed plan while consistently receiving significantly less throughput, with limited recourse since TekSavvy doesn't control the underlying line.
"No promotional pricing that doubles," checked
TekSavvy's marketing, and PlanGenius's own TekSavvy plans guide, emphasize that TekSavvy doesn't run "promotional-only pricing that doubles" the way some competitors do. That's true for most standard cable and DSL plans, which are flat, ongoing rates. It's a more nuanced picture on some individual plan listings and regional offers, including certain fibre tiers, which do show a distinct "promotional rate" alongside a higher "regular price," and at least one fibre plan we found includes a $20/month bill credit for the first 12 months that expires. The practical takeaway: most TekSavvy pricing is genuinely flat and transparent, but always check whether the specific rate quoted for your address is promotional or standing before you sign up.
TekSavvy Internet Plans and Pricing
TekSavvy's pricing and available technology depend heavily on your province and exact address. The tables below reflect TekSavvy's currently published Ontario cable, nationwide DSL, and SkyFi fibre pricing. For the full plan-by-plan breakdown across every province, see our complete TekSavvy plans guide.
| Plan | Download | Upload | Price |
|---|---|---|---|
| Cable 30 | 30 Mbps | 5 Mbps | $32.95/mo |
| Cable 100 ⭐ | 100 Mbps | 10 Mbps | $35.95/mo |
| Cable 1 Gbps | 1,000 Mbps | 50 Mbps | $68.95/mo |
| Cable 100 (BC / AB / SK / MB) | 100 Mbps | – | $48.95/mo |
| Plan | Speed | Price |
|---|---|---|
| DSL Good | Entry tier, varies by line | $45.95/mo |
| DSL Better | Mid tier, varies by line | $59.95/mo |
| DSL Best | Up to 100 Mbps | $66.95/mo |
| Plan | Speed (symmetrical) | Price |
|---|---|---|
| Fibre 500 | 500 / 500 Mbps | $74.95/mo |
| Fibre 1 Gig | 1,000 / 1,000 Mbps | $94.95/mo |
| Fibre 3 Gig | 3,000 / 3,000 Mbps | $114.95/mo |
Fibre 3 Gig requires 3 or more concurrently wired devices to reach the full 3,000 Mbps aggregate, since a single device's ethernet port typically caps out around 1 Gbps. SkyFi fibre plans generally run on a 24-month term at the listed rate; cable and DSL plans do not. Always confirm your exact price and available technology using TekSavvy's own address checker before ordering.
What Every TekSavvy Plan Includes
- Unlimited data: no caps or throttling on any residential plan, and TekSavvy has been one of the most vocal opponents of usage-based billing at the CRTC
- No activation, plan-change, or cancellation fees, which is now a CRTC-mandated rule across every Canadian ISP as of June 12, 2026, not a TekSavvy-only perk
- No contract on cable and DSL plans; SkyFi fibre plans typically carry a 24-month term
- Canadian-based, 24/7 support via phone, live chat, and email
- Optional TV and home phone bundling — TekSavvy TV starts at $25/month, and TekTalk home phone includes standard features like voicemail and call display
- Bring-your-own-modem support on most cable and DSL plans, reducing monthly hardware costs
Where Is TekSavvy Internet Available?
TekSavvy serves all ten Canadian provinces, the widest reach of any independent ISP in the country, though the connection technology available varies by province and exact address.
Ontario and Quebec are TekSavvy's strongest markets, home to both its cable resale network and its own SkyFi fibre buildout. Western Canada is served through Rogers's former Shaw cable infrastructure, and DSL over Bell copper extends TekSavvy's reach into smaller towns and rural communities nationwide. As with any reseller, availability, technology, and pricing are address-specific.
Check TekSavvy Plans at Your Address
See live TekSavvy pricing, speeds, and technology options for your specific address, filtered alongside every other provider that serves your area.
Check TekSavvy Availability & Pricing →TekSavvy Internet: Pros and Cons
Pros
- Broadest coverage of any independent ISP in Canada — all 10 provinces
- Genuinely lower pricing than Rogers or Bell on comparable cable and DSL tiers
- Owns and operates its own SkyFi fibre network in select ON/QC communities
- No contract on cable/DSL, and no activation or cancellation fees anywhere in Canada as of June 2026
- 28-year track record and a genuine, ongoing history of CRTC consumer advocacy
Cons
- Trustpilot rating of 2.3/5 shows a real, recurring pattern of support and billing complaints
- Repairs depend on third-party technicians from the underlying carrier, which can slow resolution
- SkyFi fibre's own-network advantage is limited to select Ontario and Quebec communities only
- DSL speeds lag well behind cable and fibre where cable isn't available
- Some individual plan listings show promotional vs. regular pricing that isn't always obvious upfront
Compare TekSavvy to Other Independent ISPs
TekSavvy competes directly against Rogers and Bell, and against other independent resellers using the same regulated wholesale access model. If you want to see how it stacks up before committing, these are the independents most commonly cross-shopped against TekSavvy:
Oxio
Runs on Bell, Videotron, Rogers, and Cogeco infrastructure with itemized billing and a 60-day money-back guarantee.
Check Oxio pricing →Wakey
Independent Western Canadian ISP with straightforward month-to-month cable pricing.
Check Wakey pricing →Diallog
Ontario and Quebec-only independent known for included equipment and personalized support.
Check Diallog pricing →Telus
Incumbent fibre and DSL network, and a bundling-friendly alternative in parts of Western Canada.
Check Telus pricing →Prefer to see every option at once? Compare TekSavvy directly against Rogers, Bell, Videotron, and every other Canadian ISP using our internet plan comparison tool, or read our Oxio Internet Review and GETUS Internet Review for a closer look at two other independents.
Is TekSavvy Internet Right for You?
Choose TekSavvy if:
- You want a long-established, genuinely independent Canadian ISP with a real advocacy track record
- You live somewhere outside the major cable footprints and need nationwide DSL or cable coverage
- Your address qualifies for SkyFi fibre and you want symmetrical speeds on TekSavvy's own network
- You want the certainty of no activation or cancellation fees, now guaranteed by CRTC rule
Consider alternatives if:
- You need guaranteed fast repair turnaround and don't want to be caught between TekSavvy and a third-party technician
- You're comparing strictly on price in Ontario or Quebec, where Oxio is sometimes cheaper at the 100 Mbps tier
- You want every plan to be flat-rate with zero possibility of a promotional-vs-regular price distinction
Frequently Asked Questions
Is TekSavvy internet legit?
Yes. TekSavvy is a 28-year-old, independently owned Canadian company and one of the most established names in Canadian telecom, with a long track record of CRTC regulatory advocacy. Independent reviews show a real, recurring pattern of support and billing complaints, alongside many long-tenured, satisfied customers, so weigh both before switching.
How much does TekSavvy internet cost?
Ontario cable plans run from $32.95/month for 30 Mbps to $68.95/month for 1 Gbps. Nationwide DSL plans run from $45.95 to $66.95/month. TekSavvy's own SkyFi fibre, available in select Ontario and Quebec communities, runs from $74.95/month for 500 Mbps symmetrical to $114.95/month for 3 Gbps symmetrical. Western Canadian cable pricing is slightly higher, around $48.95/month for 100 Mbps.
Does TekSavvy charge activation or cancellation fees?
No. As of a CRTC ruling effective June 12, 2026, activation, plan-change, and cancellation fees are banned across every Canadian internet provider, TekSavvy included. This is an industry-wide rule, not a TekSavvy-specific perk, though TekSavvy's own regulatory advocacy contributed to it.
Does TekSavvy require a contract?
No, not on cable or DSL plans, which are month-to-month. SkyFi fibre plans typically involve a 24-month term at the listed rate. Combined with the CRTC's ban on cancellation fees, switching to or away from TekSavvy carries no upfront cost on most plans.
Does TekSavvy have good customer reviews?
Reviews are mixed. TekSavvy is rated 2.3 out of 5 on Trustpilot from roughly 397 reviews, a large enough sample to be reasonably representative, in a similar range to other Canadian independent ISPs. Reviews show a genuine split between long-tenured customers with very few issues and others describing installation delays, billing after cancellation, and inconsistent support.
Where is TekSavvy internet available?
TekSavvy serves all ten Canadian provinces through cable, DSL, and its own SkyFi fibre network in select Ontario and Quebec communities, the widest geographic reach of any independent Canadian ISP.
Whose network does TekSavvy use?
TekSavvy resells wholesale access to Bell, Rogers, Cogeco, and Videotron cable and DSL infrastructure under CRTC wholesale access rules, the same regulatory model used by Oxio, GETUS, Wakey, and Diallog. In select Ontario and Quebec communities, TekSavvy also operates its own SkyFi fibre network, which it owns and controls directly.
Final Verdict
TekSavvy earns its 3.6 out of 5 editorial rating on the strength of nearly three decades of genuine independence, the broadest coverage of any Canadian independent ISP, real pricing advantages over Rogers and Bell, and a consumer advocacy record that has materially shaped Canadian telecom regulation, most recently the June 2026 ban on activation and cancellation fees. What holds it back from a higher score is the same trade-off most resellers face: TekSavvy doesn't control the underlying network for most of its footprint, and Trustpilot and BBB reviews show a real, recurring pattern of installation delays and post-cancellation billing disputes that a long track record doesn't fully offset.
For Canadians who want an established, genuinely independent ISP with nationwide reach and no cost barrier to switching, TekSavvy remains one of the strongest options in the country. Where TekSavvy's own SkyFi fibre is available, the case is stronger still. For anyone who wants guaranteed fast repairs or the absolute lowest price in Ontario or Quebec specifically, it's worth comparing against Oxio and the other independents below before deciding.
See What TekSavvy Actually Costs at Your Address
Confirm real-time pricing, available technology, and speeds before you commit.
Check TekSavvy Plans Now →Editorial note: PlanGenius does not currently have an affiliate or promotional partnership with TekSavvy Solutions Inc. Links to TekSavvy in this article point to PlanGenius's own internal plan comparison and guide pages, not a paid referral link. Links to Oxio, Wakey, Diallog, and Telus are affiliate links; PlanGenius may earn a commission if you sign up through them, at no additional cost to you. This does not affect the accuracy of the findings reported above, including the independently sourced review data on TekSavvy.
